Shipping

ButtonWorks Australia Pty Ltd distributes all parcels through Australia Post.


Retail Customers:

All our products are made to order. We endeavor to ship within 48hrs, but please allow up to 4 business days for an order to be shipped, as many of our products are hand made. Once an order has been shipped you will be notified via email.

Whilst placing an order, shipping costs, delivery times and GST (if relevant) are estimated once a delivery address has been entered into the Location and Shipping Method window. Parcels are delivered on business days, please take into account weekends and public holidays.  The word day/s  refers to business days (Monday to Friday).  Any days estimated refers to postage days. 

Free Australia wide shipping on orders over $50 and Free international shipping on orders over $200.

Express post orders are processed and despatched in 1-2 business days.

Wholesale Customers:

All orders are sent with Australia Post unless otherwise agreed.

Shipping costs are charged at Australia Post rates.

Typical lead times are between 5 and 10 working days, and may vary  depending on demand. A confirmation email with estimated times will be sent out once an order has been placed.

Delivery Times

• For metropolitan areas, including Melbourne, Sydney, Brisbane, Adelaide, Canberra and Hobart, standard delivery can take between 2-5 days.
• For WA, NT and all regional areas of other states and territories, standard delivery can take between 5-10 days.
• Overseas standard delivery can take between 4-20 days.
• Domestic Express Post delivery times are estimated 1 day for metro and all other areas are as per Australia Post Express network
  

Parcel Tracking

A confirmation email will be sent when an order has been posted, all Australian and International Express orders will be be sent a tracking number in the confirmation email.

International Shipping: A tracking Number can only be provided for parcels sent via International Express. Parcels sent through regular Air Mail will be issued a Lodgement I.D. Parcels going to some countries may incur a customs fee or tax, if this is the case, the purchaser is responsible for this fee.

Refunds and Returns

For all returns or refunds please contact us immediately, upon receipt of goods.

It is important to us to resolve any issue that may occur. Please contact us immediately so that we can discuss any issues with the purchase or damage to goods and arrange for goods to be returned or replaced within the specified time.   Our returns and refunds policy applies to goods that are damaged prior to delivery, have not been worn, used, broken or altered. Any costs incurred for the return of goods are to be paid by the buyer, unless otherwise agreed upon.  

Access and Terms of Use

By accessing and using this website you are agreeing to all conditions which may be altered, without notice, at our discretion. Reasonable effort is made to ensure published information is accurate. We reserve the right to amend inaccurate information contained on this site. Prices listed are subject to change without notice. We reserve the right to reject any order placed.

Copyright

All published content including wording, images, graphics, logos and products, are property of Buttonworks Australia Pty Ltd and protected by copyright laws. All rights are reserved. Reproduction of published content is prohibited.

Security and Privacy

ButtonWorks Australia Pty Ltd employs the eWay Payment Gateway for online credit card transactions. All transactions performed on this site using the eWay gateway are secured payments.  Please see eway.com.au for more information. 

Private information collected whilst placing an order and information transmitted to our system is encrypted by the use of 128-bit Secure Sockets Layer (SSL) technology. No credit card information is retained by ButtonWorks Australia Pty Ltd or Bearwoods.